St Helens and Knowsley Teaching Hospitals NHS Trust Cuts DNAs by 80% with EfficienC

Unattended appointments – known as DNAs (Did Not Attend) – are a costly and chronic problem for the NHS. At a time when Trusts are trying to address the growing backlog of appointments following the pandemic, it is crucial they take every measure to reduce the number of avoidable missed appointments.

Like many up and down the country, St Helens and Knowsley Teaching Hospitals NHS Trust faced similar challenges, with DNAs accounting for 7% of appointments across all sites. In order to address this, the Trust needed to find a solution that could reduce the number of DNAs through more effective communication without placing further pressure on staff.

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14th June 2021